Knowledgebase: 5 Steps To Manage Orders Properly

5 Steps To Manage Orders Properly

As a business owner, you need to understand how your customers can easily change their preferences when it comes to the food that they want to eat. This is the reason why it is very important to consider all of the internal and external factors that can affect the actual decision-making process of your target consumers. You need to understand that customer satisfaction goes deeper than customer service. It just boils down to the perceived service quality of the customer wherein their level of satisfaction can make or break your business. 

It can be very tiresome for other people to attend to every aspect of the business. Now, here’s the gist of it. We already know how much of a struggle it is to manage everything business-related all at once, that is why we came up with these 5 steps on how you can spice up your schedule and take your role as a manager to the next level. 

Step 1: Organize your calendar.

As an entrepreneur in the rising, you need to take note of the important dates in your schedule because this will somehow give you an overview of the operational tasks related to managing your own business. In order for you to be an efficient seller, allot a period in your free time wherein you can update your tasks for the day. You can also set a list of specific objectives for you to accomplish within a given time period so that you can see and follow through your progress as days go by. Having an organized calendar makes it easier for you to track the orders of your customers and still have plenty of time for yourself. This will not only free up your schedule but also boost your efficiency.  

Step 2: Categorize your list of products accordingly.

Even the best of the best are prone to occasional and unintentional mistakes, especially those who are tasked to take orders from a customer. A mistake in the act of order-taking may seem harmless at first, but it can cost you greatly. That is why you need to make sure that the products and the orders are categorized accordingly to its rightful group. Labeling your orders correctly can narrow down the time that you would need to actually prepare the food because you already know what to do first. Every order should be labeled as either for takeout, for delivery, for scheduled orders, and/or for special events like catering, birthdays, weddings, and holiday parties. With these labels, it would be easier for you to focus your attention towards making the food aesthetically pleasing. 

Step 3: Take considerable time in processing orders. 

You need to respect the art of preparing the food exactly how your customers expect them to be. By the time you start to accept any order, you need to make sure that you are capable of providing your customers with the utmost quality of service delivery. As an entrepreneur, you need to consider how crucial it is for a business to set a standard for the food that you offer to your target buyers. Meeting and exceeding your customer’s expectations should be one of your company’s objectives. Keep in mind that the satisfaction of your customers greatly depends on what food you served and how well you served it on a platter, in which it could speak well for itself. 

The aim of on-demand food services is to serve your customers with freshly prepared food with a rich taste of savory bites. You should not beat yourself up by accepting rush orders because the moment you process them, is also the moment you compromise its quality. As a starting-up company in a food service industry, that is the last thing that you would want to happen because negative word of mouth chatter goes a long way and travels a lot faster than you can imagine. So as cliché as it may sound, but it is better to be safe and proactive in this industry than to be sorry. 

Step 4: Double-check every order.

Food service delivery today opens a wide range of potential complications and risks both for the customer and the company. You need to at least check whether the orders are correctly placed according to the information given to you by your customers. It would be a great loss for you and your business if you were to send out misplaced orders. It would also damage your image to other potential customers for not inspecting the parcels before you ship them out for delivery. This is the reason why quality control should professionally be done at the end of every process; it is for you to determine whether or not the prepared food item is intended for this specific customer. 

Step 5: Make a tally sheet of completed orders.

Create a tally sheet wherein you can track the orders simultaneously so that you can easily do a follow-up assessment for all the completed orders. A tally sheet would help you closely monitor everything that goes in and out of your system. This would also help you avoid incurring unnecessary expenses due to sending out duplicate packages to your customers. After filling out the details in the tally sheet, you can now classify the order into the completed ones. All in all, it is essential for a business operation to gather all data about the orders, completed and scheduled, because it is too easy for anyone to mess those up. 

As a business manager, you need to think of ways on how to outsource your products so that you can reach a wide range of potential target customers. You can give in to their food preferences and their dining habits, but it is very important not to get lost in the process of adapting to new changes. You should always remember the reason why you started the business, and you must hold on to that dearly. These 5 steps can jumpstart your capabilities when handling your business on TippyMart, but only to a great extent. It is still within your customers’ control and your determination to win them over that would determine your course in this industry in the near future.