Knowledgebase: How to Set Store Policies

Setting your store policies is crucial since this will serve as your standard operating procedure for your business.

These rules also allow your customers to know what they could expect from you and you won’t have to repeat it to every customer anymore. 

Here’s how you can set your store policies.

Step 1 Go to Settings

From the Seller Dashboard, click on the settings tab located on the left side of the screen.

Step 2 Select Store Policies

Click on the Store Policies tab which has a van icon next to it.

Step 3 Input Store Policies

Type in the policies you wish to implement with regards to shipping, refund, and cancellation/returns/exchanges.

Under shipping, you can include mode of delivery available, delivery fee, and who will book the courier.

You can also include your process for refund, cancellation, returns and exchanges.  

Additionally, you may add media such as photos, videos, and audio to the policies for more information.

Step 4 Click Save

After editing all the details needed, click on the save button on the bottom right corner.

And that’s it! As your business grows and you gain more experience, remember to periodically review and revise policies as needed.